San Jacinto Riverfront RV Resort Renters Policy
(updated 3/21/15) (NOTE: the renter may also be referred to in this contract as "guests" or "customers". San Jacinto Riverfront RV
Resort is referred to as "SJ Resort", "we", or "management".)
1. Payment before Service
Payment is due upon arrival for all RV sites, cottages, clubhouses, storage units, or parking spots. We will not check you in until you pay
in full. Renters must pay before or by their (daily/ weekly/ monthly) due date. Those who are behind on their rent risk late fees and/ or
eviction. Staff members conduct daily inventories of all vacancies. Any RV, vehicle, or property parked/ stored in an unpaid site may be
towed, booted, or removed without warning.
2. All Rights Reserved
We reserve all rights including the right to refuse service to anyone for any reason at any time and the right to terminate or amend this
agreement at any time. We reserve the right to correct any mistakes/ miscalculations on customers' accounts (past or current) due to
human error or computer glitches and will refund or bill your credit card accordingly. Guest(s) acknowledges and understands that
Owner(s) reserves the right to enter property at any time to investigate disturbances, check occupancy, check damages, make repairs,
alterations, and improvements as Owner(s) deem necessary.
3. Licensee of Owner
Guest(s) acknowledges and understands that he/she is a licensee of the Owner and not a tenant; and that he/she is not acquiring any
interest in the property. Any guest who continues to occupy an assigned cottage, RV site, or any other rental facility beyond the
scheduled departure without the prior written approval of SJ Resort or beyond the day that rental privileges have been revoked or
refuses to leave resort property when ask to do so by an employee of SJ resort shall be deemed a criminal trespasser.
4. Ages of Guest(s) / False Pretenses:
Guest(s) acknowledges and understands that rental is limited to mature adults of twenty-one (21) years of age or older. Guest(s)
acknowledges and understands that since rental properties are limited to mature adults of twenty-one (21) years of age or older, there
will be no vacationing students under the age of twenty-one (21) years of age without the supervision of adult renting Guest(s). Guest(s)
agrees that violation of this provision constitutes a rental under False Pretenses and is in violation of the Agreement/Contract. Guest(s)
will be asked to vacate premises immediately. NO REFUNDS OR REBATES will be offered.
5. Credit Cards and Checks
Every guest/ renter/ group need to provide a valid credit card (Visa, Mastercard, Discover, or American Express). This credit card will be
responsible for any outstanding charges incurred by the tenant and/ or his or her family, party, group member, and guests. An additional
deposit of $200 in cash is required from weekly and monthly RV guests paying by cash or check. Sorry, we do not accept CHECKS from
customers who have not stayed with us for less than 3 months or final payments IN THE FORM OF A CHECK from customers who are
checking out. There is a $25 fee for any returned checks. Sorry, but we do not accept pre-paid credit cards, cards without a customer
name, or similar types of cards... unless the customer is using it in conjunction with a valid credit card. Acceptance of a work issued
bank card or similar cards is up to the front desk manager and may require additional security deposits. Customer must allow SJ
Resort authorization of a valid and credit card throughout the duration of their stay. Customers who's credit card has expired, but fail to
provide another valid card or pay the additional $200 cash deposit will be evicted.
6. No Refunds for Any Reason
We do not give rent refunds or credits for early departures or changes during your stay. No exceptions. There will be NO REFUNDS for
shortened stays; you must pay for what you book. In the event when a free amenity (such as cable, WIFI, fishing pier, swimming pools,
bathhouses, gym, library, security gate, etc.) is temporarily closed, out of service, or is undergoing repairs, there will be no refunds or
7. Check In / Check Out Times & Procedures
Check in is at 3:00pm, and check out is at noon. If you need to CHECK IN earlier or check out later than the times stated, please let our
front desk know. You may incur additional charges if you check in or out too early or too late. Our front office is open every day from
8am to 8pm. If you are checking-in after 8pm, you will need to call the front office during business hours on that same day at 281 426-
6919. A representative will take your credit card payment over the phone, assign you a specific site number, and give you directions on
how you can get your gate card(s) to open the gate (whether by a lock box or by an after hour employee). If you need to CHECK OUT
early before our office opens at 8am, please put all resort gate cards and parking tags that you have in an envelope or Ziploc bag and
drop it into the comment box located next to the front door of the office. Be sure to write your name, site number, and check-out time
and date on the envelope or Ziploc bag. Any deposits will automatically go back to the credit card on your account within 14 days. Only
gate cards and tags registered to your account will be refunded. There is a $10 fee for lost, damaged, or unreturned parking tags by
your check out time. Cash refunds for certain deposits must be picked up in person. If you pull out of the resort w/o properly checking
out or informing a staff member, you forfeit all deposits and any remaining balance, your gate cards will be deactivated, and you will be
automatically charged for any outstanding balance.
8. Automatic Renewals
Automatic renewal ensures the renter that your spot will be automatically reserved just for you. Weekly and monthly customers' rents
are automatically renewed on their due date unless they notify us (by phone, email, or written letter) before or by noon on their due date.
If you plan to change from a monthly to a daily or weekly rental, please inform us no later than noon on your due date or else you’ll have
to pay for another month. Same goes for weekly customers who want to go daily. Other changes to your account must also be notified
to resort staff on or before noon of your due date. This applies to RV spaces, storage units, cottages, parking spaces, etc. You must
provide documentation or proof that you notified us adequately or you may be charged.
9. Hold Deposits
Hold deposits insures that the resort will reserve a spot for you on your requested dates. Customers can always make a reservation
without putting down any deposits, but the reservation may not be guaranteed. A credit card number is required to guarantee a non-
specific site. We typically accept hold deposits no earlier than one month prior for spa and corner RV sites and cottages. We may
accept reservations earlier for special events such as weddings and holidays. We can only guarantee you'll get a spot, not any
particular or specific spot, but we will do our best to accommodate your wishes. Although you may be assigned a specific site when
you make your reservation, you may be bumped to another nearby spot at the time of check-in depending on availability. All other
Standard and River View RV sites are rented out on a first come first served basis. If our occupancy rate reaches 90 to 94%, we will
accept hold deposits no earlier than one week in advance. Once our occupancy rate reaches 95% or higher, we will no longer make
guaranteed deposits, but will continue to collect your name and information for our waiting list. Deposits to hold a spot are as follow:
RV Site (Daily) = 20% of your total rent RV Site (Weekly) = $100 RV Site (Monthly) = $150
Cabin (Daily) = $50 Cabin (Weekly) =$100 Clubhouse = $150
We view a reservation as a "two-way" agreement. We agree to hold the RV site / cabin, which you have reserved, turning away all future
requests, in return for your payment. No refunds for shortened stays, you pay for what you book. ** If you cancel your reservation at
least 30 days BEFORE your scheduled check-in date, you are entitled to a full refund minus a $10 processing fee. It doesn't matter when
you made your reservation, cancellations less than 30 day before your arrival date will result in forfeiture of your “hold deposit”. You
may change the date of your original reservation ONCE, but that change must be made at least a week BEFORE your scheduled check-in
date and only to a date within 90 days of when you made your original reservation date. Any changes in dates more than 90 days past
your original reservation date will require a new hold deposit charge. If you fail to show up on your reservation date you will lose your
deposit and any payments you've already made. For monthly RV customers, your hold deposit will go towards your power deposit when
you move in. All other hold deposits will be held as a security deposit and will be applied to your final balance when you check out. You
may be required to make additional payments to fulfill certain security deposits such as the $250 security deposit for clubhouse rental.
11. Additional Costs
Each RV site is limited to two adults and two children, two pets, and two vehicles (all must be registered with the office). Each Scout or
Trooper Cottage is limited to two people and two parking spaces. Each Platoon Cottage is limited to four people and two parking
spaces. Each two-story cottages is allowed four people and two parking spaces. Costs for extras to be at your site/ cottage are as
RV (Daily) RV (Weekly) RV (Monthly) Cottage (Daily) Cottage (Weekly)
Per Additional Person (adult or child) $5 $20 $40 $10 $40
Per Additional Pet $5 $20 $40 $15* $50*
Per Additional Vehicle $5 $20 $40 $10 $40
(* Only certain cottages are allowed to have one small pet with written approval from management. * Pet must meet all requirements to
be approved. There's a $250 pet deposit required. * Please check rate sheet and Cottage Rental agreement for additional fees and
Failure to notify us of the correct number of people, pets, and vehicle in your site is reason for eviction with forfeiture of the remainder of
your rent and any deposits and additional fees. Please update us with any changes to your site/ account as soon as possible or you may
be back-charged for extra fees for the entire duration of your stay.
12. Cottages / Clubhouse / Storage Unit / Storage Parking/ Spa sites
Customers agree to follow all rules posted in these facilities and on all pertaining agreement forms (Cottage Rental Agreement,
Clubhouse Rental Agreement, Storage Unit/ Storage Parking Rental Agreement, Spa Site Rental Agreement, and/ or Pool Rental
Agreement). No pets or smoking allowed in the cottages, clubhouse, or pool area ($250 fine imposed on violators). A refundable
security deposit may be required. Please make sure the facility you rent is returned back in its original condition. The resort is not
responsible for any personal belongings left behind after you checked out. Any personal property or belonging left behind in a storage
unit that’s at least 30 days overdue will be thrown away, auctioned off, or donated at the resort’s discretion.
13. Parking Tags & Gate Keys
All plastic parking tags and gate keys belong to SJ Resort and must be returned upon checkout. There is a $10 charge for each plastic
parking tag and a $25 charge for each gate card that is not returned, damaged, or lost. These plastic tags and gate keys are for current
tenants of SJ Resort only. Visitors are not allowed to be in possession of these items and tenants to who lend them to non-paying
guests will be fined or evicted. All Resort tenants must agree to properly display the parking tags when on resort property at all times.
14. Guests/ Renters Responsibilities
Guests/ renters are responsible for the actions of all their family members, pets, and guests. Guests/ renters are responsible for the
payment of all outstanding charges and fines for resort rule violations as well as damages to Resort property incurred by the renter, his
or her family members, party, and other guests. Renters are responsible for the payment for any missing, lost, or stolen property
belonging to the resort.
15. Abuse of Privileges
All tenants and their guests have a responsibility to uphold the peace, safety, beauty, integrity and privacy of the resort and must follow
all rules and policies. Any customers or guests found to be abusing these privileges will be evicted. This includes allowing non-
registered visitors use of their permanent parking tags and gate keys. Visitors must register at the front office. All visitors must be
accompanied by a paid tenant when using park amenities.
16. Proper Documentation & Updating Information
Guests must keep their information (including credit card and drivers licenses) as current as possible and update the front desk of all
changes to their accounts before or as soon as they occur. Renters must disclose to the front desk staff all people, pets, firearms, and
vehicles in their site(s). The term "vehicles" includes RVs, trucks, cars, trailers, boats, golf carts, jet skis, motorcycles, or anything
electrical that can be driven or ride on. Guests promise to keep all necessary registrations, titles, and insurance policies current for all
vehicles and firearms associated with their accounts. Pets need to be current on vaccinations and registrations as required by the
county. Guests must be ready to show proof of these documents when asked by resort employees. Failure to show adequate
documentations may result in account suspension, non-renewal of rent, or eviction until the matter can be resolved. We only ask you for
enough information to satisfy the recommendations and requirements of our insurance company. We are not interested in your other
personal information such as Social Security numbers, private medical information, appraisals of your properties, citizenship or
immigration status, etc. Uninsured vehicles are not allowed to operate on our property or parked in any RV sites. They can, however, be
stored in a storage parking space or a storage unit.
17. Late Payments/ Pro-rating
Please note your due date. It’s not our responsibility to notify you when rents are due. A $5.00 per day late fee applies to all late
payments and outstanding balances of $25 or more. Notifying us you’ll be late or making partial payments does not exempt you from
late fees. We reserve the right to auto-bill (w/$5 auto-bill fee) all late and/ or unresponsive guests. We may pro-rate your bill ONCE to
help you catch up on your rent or to change to a more desirable due date. A $10 processing fee may be applied. We do not pro-rate
outgoing customers. We reserve the right to unplug an RV, lock electrical or breaker boxes, tow or boot any RV/ vehicles, or lock a
storage unit in an attempt to collect a debt. We will make every reasonable attempt to notify you before doing so, usually by phone, in
person, by or posting a note on your door. The resort is not responsible for any damages, inconveniences, or any other problems arising
from your electricity being shut off.
If you are a victim of a crime, please notify the proper authority (Harris Co. Sheriff's Department, ambulance, or fire department, etc.) as
soon as possible. Then please notify us and we'll see if there's anything we can do to help. SJ Resort has put in more security
measures than the average RV park in the state. We have a security gate, guards, cameras, fences, locks, etc., to deter criminals, but
no place is absolutely crime-proof and we cannot guarantee that ours is. The duties of our guards are to observe and report. Residents
also need to protect themselves and each other by locking windows and doors, keeping valuables out of sight, being vigilant of their
surroundings, and reporting suspicious activities to law enforcement and resort staffers. We do not pay to replace or repair damaged
or stolen property due to theft or crime. Security footage can only be viewed by SJ Resort employees or third parties with a valid court
order or warrant; unless it's a life of death situation or determined to be absolutely necessary by management.
19. Disputes Between Guests and / or Third Parties
It is SJ Resort's policy for management and any of its employee to not become involved with guests' civil matters or personal disputes.
We only deal with matters that are related to the disruption of peace and safety for the general population of the park or involve a
violation of resort rules and policies. Guests may choose to move to another site in the park if they have problems with a neighbor.
20. Code of Conduct
Dishonest, unethical, illegal, harmful, and inappropriate behavior will not be tolerated. Guests receiving multiple complaints from others
may be flagged for eviction or non-renewal of rent. Any guests found to be committing or attempting to commit fraud and/ or a crime will
be evicted with no refunds. This includes using false identification other than your own and/ or stolen credit cards to rent a site. Guests
using threatening, vulgar, irrational, and abusive language towards resort employees or is attempting to disrupt or sabotage the
business of the resort will be asked to leave. Complaints and disputes must be filed through the proper channel according to resort
guidelines. We reserve the right to conduct background checks on guests and to evict you depending on the seriousness of your crimes
or if we determine you to be a threat to the safety or peace of our resort.
21. Requests, Complaints, & Disputes
If a problem arises with the space you are renting (such as the utilities or site amenities not working properly), please notify us
immediately. Our staff will either assign you to another site or offer the amenities from an adjacent site. This also applies to cottages.
If you wish to stay in the problem site and wait for it to be fixed, you must allow adequate time for us to mitigate the problem. Requests,
complaints, and disputes must be made in writing and placed in the comment box next to our front office door or by email (sent to
admin@sjriverfrontRVresort.com). Certified mail addressed to "Resort Owners" will also be accepted. The management of SJ Resort
investigates all valid complaints and disputes made against another guest, an employee, services or products rendered, or charges on
your account. Please allow at least two weeks for us to look into any matter and feel free to contact us on the status of the
investigation. You will be contacted regarding a decision from management.
22. Mitigation of Problems/ Arbitration Clause
If disputes between parties to this contract cannot be resolve, it is hereby agreed that the dispute shall be referred to a specific USA&M
office for arbitration in accordance with the applicable United States Arbitration and Mediation Rules of Arbitration.
23. Flagged or Banned Customers/ Guests
Those who have been evicted are NOT allowed back on resort property, even as a visitor. If caught, you will be charged for trespassing
and those who allowed you back in may face eviction or non-renewal of rent.
24. Conducting Business in the Park
Any form of solicitation inside the resort by guests or a third party is not permitted. You may NOT use your RV or any common area in
the resort to conduct business without written approval from management. Conducting business online is permitted via your personal
internet service, as long as you're not using common resort resources or allowing customers from outside the park to enter. Going
door to door or disseminating fliers is not allowed. You may display permanent advertisement on your vehicles, but not anywhere else
on your site. You cannot provide services to other guests within our property unless you advertise in either our resort guides, quarterly
newsletters, or on our websites. You may not display business cards or fliers without permission from the front office. Even if you
advertise with us, you can only provide service to guests who approach you since you are not allowed to solicit customers. If you wish
to advertise in with us, please email andrea@sjRiverfrontRVresort.com.
25. Image Release
SJ Resort has multiple security cameras located in several areas including: the front office, front gate, clubhouse, pools, library, etc. As
a renter/ guest, your stay is contingent on your consent to being under surveillance in common resort areas. SJ Resort also reserves
the right to publish pictures of guests, their properties, families, and guests enjoying resort amenities and events to post on our social
media sites or for marketing purposes. Request to be excluded can be made by emailing andrea@sjRiverfrontRVresort.com.
Renter acknowledges that owners insurance does not cover personal property damage caused by fire, theft, rain, war, acts of God, acts
of others, and/or any other causes, nor shall owners be held liable for such losses. Renter is hereby advised to obtain their own
insurance policy to cover any personal losses.
Subleasing or transferring of rent or rental privileges is not allowed. Anyone staying in the resort must be registered to an account. To
decrease your liability, we highly discourage you from allowing non-family members to rent under your account, especially if you are not
living there also.
28. Theft of Service
ACCORDING TO TEXAS PENAL CODE SECTION 31:04 (b), any guest who leaves without paying for site service or who refuses to pay for
site service when due is subject to criminal prosecution. We are providing service hook-ups for your RV and Rental Cottages w/ full
amenities. We require full payment in advance and will prosecute any violations under the "THEFT OF SERVICES LAW". If you pull out of
the park with an outstanding balance, and did not properly check out with the front office, your departure will be considered “theft of
service”, and you will be reported to law enforcement. Any gate cards in your name will be deactivated, and you will not get any refunds
or deposits back. Any outstanding balances will automatically be charged to the credit card on your file including late fees and auto-bill
fees. Filing “theft of service” charges against a guest is a last resort when the guest ignores our phone calls and warnings posted on
his or her trailer
or cottage door.
Customers who violate a resort rule, policy, or agreement, may face additional fines and/ or be evicted with forfeiture of any deposits
and remaining balance. Resort fines typically range from $35 - $250. Refusal to pay will result in eviction and the fines will be taken out
of the customer's deposits.
30. Unclaimed, Abandoned, & Lost Properties
Any unclaimed or abandoned property or tangible items including those that have remained in the lost and found bin for more than 30
days will become property of SJ Resort. They may be thrown away, given away, auctioned off, or donated to charity at management's
discretion. Claims of ownership must be made within 30 days of when they were received by us and must be accompanied with proof
(such as pictures or receipts). The resort is not responsible for properties left unclaimed for more than 30 days.
Guest agrees to abide by this agreement and understands that it is legally binding. All parties agree that in
event of a dispute that the agreement will be interpreted in accordance with Texas law. Guest shall be
responsible for attorney fees and costs of owner and/or owner’s agent incurred and arising out of any
breach of this agreement by Guest or Guest’s invitees. Guest agrees to indemnify and hold harmless the
owner, owner’s agents, owner’s employee’s, owner’s managers, and owner’s agent’s employees from and
against any and all liability for any claim for personal injury, property damage, intangible damages, advertising
injury, discrimination, or any other cause of action in tort, contract or equity arising out the acts or omissions
of Guest or Guest’s invitees.
I have read and understand the rules and regulations. I certify that I am at least 21 years of age and that I will
be held responsible for the care of the property being rented under my name. I accept full responsibility for
the damage or extra cleaning charge assessed during or those discovered after departure from the above
rental. I authorize these charges to be debited from my credit card or subtracted from my cash security
If you already paid over the phone or via email, please print out this form, then sign, date, and fax it to San
Jacinto Resort at (281) 426-5080 or email it to reservations@sjRiverfrontRVresort.com.
Your signature on this form and/ or on your receipt means that you've acknowledged you have read and
agree to comply with this agreement.
Sign: ______________________________________ Print: ____________________________ Date: _____________________